Guarantee of Accuracy
If you purchase our mailing lists or labels at our standard pricing, and conduct your first class mailing within 30 days after shipment of your order, we will credit your account for (1) that portion of the mailing list which was undeliverable, using current “standard” rates as a basis of calculation, and (2) the first class, one ounce postage ($.34 each maximum, or actual amount, whichever is more current) spent by you on all undeliverable and returned pieces, not to be exceeded by the cost of the mailing list itself. Any undelivered items must be returned to us within 60 days of our invoice date along with a copy of our invoice. Only one credit will be issued for one invoice.
If you buy more than one set of lists/labels at one time, or repeat the use of the same list/file, a credit will be allowed only for the first set of labels shipped. Lists involving custom processing or special discounting is not creditable unless previous written agreements have been made.
Postage credit guarantees do not apply to address correction received by sender for street addressed mail that has been assigned a box in the same post office. Postal regulations require that this mail be delivered, and these street addresses will be maintained by IBSI. We recommend that you contact your local postal authority for the proper address correction and forwarding imprint on your bulk mail.
This guarantee does not apply to mailings addressed to the “Personal” and/or “Confidential” attention of the listed recipient, and credits are provided in the form of replacement records only.
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